An error has come up this morning (07/03/2020) on Azendoo, some of you have experimented issues and we're sorry about this 😔
This is the process to follow in order to get Azendoo Desktop App up to speed again👇
Warning ; please verify that you have closed the desktop Azendoo app before achieving these steps.
For Windows :
Access documents exploration
Access file called "C:\users\<username>\AppData\Roaming\Azendoo"
Do not forget to change <username> with you real user name on this computer (for me it will be "gauthier" 😉) // remember to delete the "<>" too.
Then, when you access the specific file, please erase all docs within "CACHE".
If you cannot see the folder "AppData" please reach the top of your document explorer window ;
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK
This cache file is unique and linked to your work post where you're working ; these are files that are automatically compiled while using Azendoo ; erasing it won't erase your personal data on the platform and will get your desktop app up to speed again.
For Mac OS :
Access the finder and type in command « CMD + SHIFT + G »
Access the file " /users/<username >/library/AplicationSupport/Azendoo/cache "
Do not forget to change <username> with you real user name on this computer (for me it will be "gauthier" 😉)
Then, when you access the specific file, please erase all docs within "CACHE".
This cache file is unique and linked to your work post where you're working ; these are files that are automatically compiled while using Azendoo ; erasing it won't erase your personal data on the platform and will get your desktop app up to speed again.
The team share apologies with you and would like to thank you for your patience and understanding on this now resolved issue.
We remain available for any further informations needed and / or a run-through on this step-by-step with the technical team.
Best regards,
Gauthier, CEO @ Azendoo